TM R&D, a wholly owned subsidiary of Telekom Malaysia Bhd.(TM) started its operation on 1st January 2001 as the R&D arm to support current and future business of TM. We have the vision to become a technology company and a leading force in the market through research, development and innovation in the Information and Communication Technology (ICT) industry. In our journey to achieve the vision, we have continuously improved our services to our customers and we are glad to inform that we managed to obtain the prestigious ISO 9001-2000 certification in October 2002. R&D management is unique due to the unpredictable market demand for state-of-art product and services. To succeed, risk due to the rapid change in technology needs to be mitigated and the needs of a talented work-force met. To remain agile and competitive, TM R&D has adopted the Balanced Scorecard methodology to identify key initiatives to drive the vision of the organization. TM R&D has also introduced several Knowledge Management initiatives as a frame-work to manage and exploit the wealth of intellectual capital within the organization.